What Information We Hold and Why
When you register, we record your name, email address, date of birth and the payment method you link to your account — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Each deposit and withdrawal generates a transaction record we retain to verify
-
1
your account balance and resolve any dispute you raise. We also log device identifiers, IP addresses and session timestamps to detect unauthorised access. Cookies on our site track which sections you visit so we can surface relevant content; you can manage cookie preferences through your browser
-
2
settings at any time. We do not sell, rent or trade your personal data to unrelated third parties. When we work with payment processors or identity-verification partners, those parties are contractually bound to handle your data only for the specific purpose we instruct. Data collected from
-
3
your account is stored in secured environments with access limited to staff who need it to operate your account or handle your support request. Where local law in Malaysia permits, we retain transactional records for the period required to meet legal obligations; once that period ends,
-
4
records are deleted or anonymised. Your use of this platform and the processing of your data is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.